Privacy Policy

This Privacy Policy explains how GOKHANER SL ("GOKHANER", "we", "us", or "our") collects, uses, discloses, and protects personal information when you use our website, mobile applications distributed through the Apple App Store, and related digital services operated under the Eco Garnia brand.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

Data controller: GOKHANER SL, a company incorporated under Spanish law, operating within the European Union.

Privacy contact: info@ecogarnia.com

We collect only the information necessary to provide and improve our services. Depending on how you interact with us, this may include:

• Contact information: name and email address provided through our contact form, support requests, or direct correspondence.
• User content: messages and information you voluntarily submit when contacting us.
• Device and usage data: device type, operating system version, app version, language preference, pages or screens viewed, and general interaction data.
• Diagnostic data: crash logs and performance data to identify and fix technical issues, where applicable.
• Identifiers: device identifiers and IP address collected automatically for security, analytics, and service functionality.
• Preference data: language settings and cookie preferences stored on your device.

We collect information in the following ways:

• Directly from you when you submit a contact form, send an email, or communicate with us.
• Automatically when you visit our website or use our applications, through cookies, log files, and similar technologies.
• From your device when you use our iOS applications, including data necessary for app functionality and diagnostics.

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To operate, maintain, and improve our website and applications.
• To ensure security, prevent fraud, and protect our services.
• To analyse usage patterns and improve user experience.
• To comply with legal obligations and enforce our terms.
• To send service-related communications, where necessary.

Contact information and user content you provide are linked to your identity and used to respond to your requests and manage our relationship with you.

Device, usage, and diagnostic data may be collected in a form that is not directly linked to your identity, or may be linked where necessary for security, support, or analytics purposes.

We do not combine data from our services with data from other companies' apps or websites for advertising purposes without your explicit consent.

We do not sell your personal information to third parties.

We do not use your data for cross-app or cross-site tracking for advertising purposes.

Our iOS applications do not request App Tracking Transparency (ATT) permission because we do not track you across apps and websites owned by other companies for advertising or data brokerage.

If this practice changes in the future, we will update this policy and request your consent where required by Apple and applicable law.

We may share your information with the following categories of recipients:

• Service providers who process data on our behalf, such as hosting, email delivery, analytics, and technical support providers. These providers are contractually bound to protect your data.
• Legal authorities when required by law, regulation, legal process, or enforceable governmental request.
• Professional advisers where necessary for compliance, legal, or business purposes.

We do not share personal information with third parties for their own marketing purposes.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.

Contact form submissions and correspondence are generally retained for up to 24 months from the last interaction.

Technical logs are retained for up to 12 months.

You may request deletion of your personal data at any time by contacting info@ecogarnia.com. We will process your request within 30 days, subject to legal retention obligations.

If you use our iOS applications and have created an account, you may request account deletion by contacting us at the same address. Upon verified request, we will delete your account and associated personal data, except where retention is required by law.

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your personal data.
• Restriction: request limitation of processing in certain circumstances.
• Portability: request transfer of your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests.
• Withdraw consent: where processing is based on consent, you may withdraw it at any time.

Under the GDPR and LOPDGDD, you may lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

California residents may have additional rights under the CCPA, including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact info@ecogarnia.com. We may verify your identity before processing your request.

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact info@ecogarnia.com and we will promptly delete such information.

In the European Union, our services are not directed to individuals under 16 without parental consent.

We implement appropriate technical and organisational measures to protect your personal information, including encryption in transit, access controls, and secure hosting environments.

No method of electronic transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Your information may be processed in countries outside your country of residence, including within the European Economic Area and, where necessary, in countries with adequate protection or under Standard Contractual Clauses approved by the European Commission.

Our services may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

Apple Inc. processes App Store transactions and may collect data in accordance with Apple's Privacy Policy (www.apple.com/legal/privacy). Apple is not responsible for our privacy practices.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.

For privacy-related questions, data requests, or concerns:

GOKHANER SL

Email: info@ecogarnia.com